Refund policy

At TMT Luxe Jewelry, all sales are final.

No Returns or Exchanges

We do not accept returns or exchanges under any circumstances, including:

  • Change of mind
  • Incorrect item selection
  • Sizing issues
  • Shipping delays once the order has been dispatched

Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, we will gladly make it right.

To report an issue, please contact us within 48 hours of delivery at:
📧 support@tmtluxejewelry.com

Include:

  • Your order number
  • Clear photos of the item
  • A brief description of the issue

If approved, we will offer a replacement (if available). We do not offer refunds.

Lost or Stolen Packages

TMT Luxe Jewelry is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please contact the shipping carrier directly for assistance.

Order Cancellations

Orders cannot be canceled or modified once they have been placed.


Contact Us

If you have any questions about your order, feel free to reach out:
📧 support@tmtluxejewelry.com